Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that all of our original designs are final sale.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@athousandreasonsmore.com.
If your return is accepted, we’ll send you a return shipping label along with further instructions. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@athousandreasonsmore.com.
Exceptions & Non-Returnable Items
While we want you to love everything you order from us, there are a few items we simply can’t accept as returns. These include:
- Perishable goods
- Custom or made-to-order items, like our original design items
- Personal care products (like beauty or hygiene items)
We also don’t accept returns on gift cards.
If you’re unsure whether your item qualifies, feel free to reach out — we’re always happy to clarify!
Exchanges
Want something different? The quickest way to make it happen is to place a new order for the item you want and return the one you have (if it qualifies under our return policy). Once your return is accepted and processed, we’ll handle your refund.
Refunds
Once your return arrives and we’ve had a chance to inspect it, we’ll let you know whether your refund is approved. If it is, we’ll issue your refund to your original payment method within 10 business days. Keep in mind your bank or credit card provider might take a little extra time to post the funds. Please confirm with your financial institution before reaching out to us.
If it’s been more than 15 business days since your return was approved and you still haven’t received your refund, please don’t hesitate to reach out — we’ll make sure it’s resolved.
Returns Policy for Defective Items
We take great care in ensuring every item is packed and shipped with care and quality control from us and any of our chosen vendors. Please inspect your order upon reception. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. We are here to help make it right.
To qualify for a return or replacement:
- You must report the issue within 5 days of receiving your order.
- You must provide clear photos of the damaged item, including:
- The defect or damage
- The original packaging materials, including shipping box/envelope and any padding used
Please email your report and photos with your order number in the subject line.
Once we review and approve your request, we will offer a replacement or refund as appropriate. We reserve the right to request that the item be returned before issuing a refund or replacement.
Claims submitted after the 5-day window may not qualify for a refund or replacement, even with proper documentation. However, you're always welcome to contact us, and we’ll do our best to support you within reason. We handle each case thoughtfully while protecting our small business from policy misuse.
Please note: Final sale original designs are not eligible for returns. But if an original design item arrives damaged or defective, we’ll personally send a replacement.
European Union – 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the legal right to cancel or return it within 14 days — no explanation needed. Items must be in original condition: unworn, unused, with tags, and in their original packaging. You’ll also need to provide proof of purchase.